We hope this message finds you well. We understand your concerns regarding your recent order, and we sincerely apologize for any inconvenience you may have experienced.
We have thoroughly investigated your case, and according to the tracking information provided by USPS, your package was indeed marked as delivered. We take these matters seriously and have taken every measure to ensure the timely and accurate delivery of your order.
We are a small business, and your satisfaction is of utmost importance to us. It's unfortunate that you left us a negative review, as it can have a significant impact on our business. We kindly request your understanding in such situations, and we encourage you to reach out to us directly if you encounter any issues with your orders in the future.
Your feedback is essential to us, and we are committed to resolving any concerns you may have promptly. Please feel free to contact USPS. Also let us know how can we help so that we can assist you further and make your shopping experience with us a positive one.
Once again, we apologize for any inconvenience you've faced, and we look forward to the opportunity to make it right for you. Thank you for supporting our small business.
Warm regards,
Vestes Novas